Refund Policy

This Refund Policy formulates standardized return and refund service rules for all transactions on sonnyangelusshop.com, clarifying the after-sales rights and interests of customers and the service standards of the platform. All return and refund services of sonnyangelusshop.com are based on fair, transparent and user-oriented principles to fully protect the legitimate shopping rights of global customers.

Return & Refund Eligibility

sonnyangelusshop.com provides a 60-day free return window for all Isopure protein nutrition products sold on the platform. Customers can initiate a return and refund application within 60 days after receiving the parcel. All returned products must be kept unused, unopened, complete with original packaging and accessories, and maintain resalable quality conditions. The platform provides free return services, and customers do not need to bear any return shipping costs.

Official Refund Processing Cycle

After receiving and inspecting the returned goods to confirm that they meet the return specifications, sonnyangelusshop.com will immediately approve the customer's refund application. The entire refund processing period is 5 to 10 working days. The actual arrival time of the refund shall be subject to the settlement cycle of the customer's payment channel, and the platform will complete the refund settlement within the stipulated time limit unconditionally.

Partial Refund Rules

For multiple-product orders generated on sonnyangelusshop.com, customers can apply for partial return and refund of eligible single products. The platform will calculate the refund amount according to the actual unit price of the returned products, and complete the review and refund settlement in accordance with the standard process, which is flexible and convenient for users to operate.

Non-Refundable Scenarios

To standardize the platform operation process, sonnyangelusshop.com will reject refund applications for products that are damaged, used, missing original packaging, or exceed the 60-day valid return period. Products with man-made damage, expired preservation period, and non-resalable conditions are not eligible for return and refund services, ensuring the standardized and orderly development of platform transactions.